Job: Client Services Coordinator

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Posted: 07/14/2017

Job Status: Full Time

Job Description

The Client Services Coordinator provides service and support to client companies and their designated employees. This includes serving as a single point of contact during the client’s on-boarding experience and ensuring that all pre-qualification requirements are met in a timely manner. He/she will also be responsible for educating the client on the pre-qualification process, steps involved, and responsibilities of the client and of SSC.

Must be flexible and excited about working in a fast paced, high performance company; have proven communication and organizational skills and be willing and able to focus on both internal and external customer service to meet business needs. This position is customer service with a great deal of account management responsibilities. 

 

Key Duties & Responsibilities:

  • Internal point person for new and existing clients and responsible for establishing a positive and productive working relationship with the client
  • Handle all day to day customer issues, provide resolutions and escalate as necessary
  • Provide analysis and triage of complex issues and escalate as necessary
  • Provide exceptional service by working closely with clients and cross functional teams to ensure smooth service delivery, and actively participate in service enhancement
  • Provide expertise of all things pre-qualification and accurately articulate this to the client
  • Focus on improving customer satisfaction
  • Provide additional, value added services to our customers
  • Identify and document client-related risk issues; managing service delivery with awareness of internal and external compliance requirements
  • Coordinate and execute regular client updates, maintain tasks through Salesforce and generate and deliver reports to managers
  • Accurately track status of account and make appropriate updates and notes in system
  • Work within the pre-qualification framework to ensure the client is informed of all requirements and current status of account
  • Upload documents and data into the pre-qualifications portals
  • Manage tasks, e-mails and phone calls within the same day (within reason)

 

Required Qualifications:

  • Must have 2 - 4 years of customer care experience with a demonstrated track record and experience in business to business customer care/account management
  • Ability to manage multiple tasks at one time in a fast paced environment while adhering to strict deadlines and producing quality work
  • Strong work ethic, commitment to excellence and capacity to work effectively with minimum supervision and under tight deadlines
  • Will involve working with co-workers, decision making, resourcefulness, conflict resolution and problem solving
  • Proficiency and acumen in verbal and written communication skills; articulate
  • Proficiency in MS Word, PDF, Adobe
  • Excellent attention to detail and organization
  • Prior experience in a fast paced, growing company preferred

 

We offer:

  • Competitive hourly wage - $15-$16 per hour DOE
  • Benefits (eligible the first of the month after 60 days of employment): Medical, Dental, Vision, Short term and Long term disability and 401K enrollment
  • Paid Vacation

Hiring is contingent upon successful completion of our background and drug screening process

Safety Services Company is a tobacco-free workplace  

Equal Opportunity Employer M/F/D/V

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