Job: Client Services Coordinator

This posting has expired and is no longer available.

Job Description

The Client Services Coordinator provides service and support to client companies and their designated employees. This includes serving as a single point of contact during the client’s on-boarding experience and ensuring that all pre-qualification requirements are met in a timely manner. He/she will also be responsible for educating the client on the pre-qualification process, steps involved, and responsibilities of the client and of SSC.

Must be flexible and excited about working in a fast paced, high performance company; have proven communication and organizational skills and be willing and able to focus on both internal and external customer service to meet business needs. This position is customer service with a great deal of account management responsibilities. 

 

Key Duties & Responsibilities:

  • Internal point person for new and existing clients and responsible for establishing a positive and productive working relationship with the client
  • Handle all day to day customer issues, provide resolutions and escalate as necessary
  • Provide analysis and triage of complex issues and escalate as necessary
  • Provide exceptional service by working closely with clients and cross functional teams to ensure smooth service delivery, and actively participate in service enhancement
  • Provide expertise of all things pre-qualification and accurately articulate this to the client
  • Focus on improving customer satisfaction
  • Provide additional, value added services to our customers
  • Identify and document client-related risk issues; managing service delivery with awareness of internal and external compliance requirements
  • Coordinate and execute regular client updates, maintain tasks through Salesforce and generate and deliver reports to managers
  • Accurately track status of account and make appropriate updates and notes in system
  • Work within the pre-qualification framework to ensure the client is informed of all requirements and current status of account
  • Upload documents and data into the pre-qualifications portals
  • Manage tasks, e-mails and phone calls within the same day (within reason)

 

Required Qualifications:

  • Must have 2 - 4 years of customer care experience with a demonstrated track record and experience in business to business customer care/account management
  • Ability to manage multiple tasks at one time in a fast paced environment while adhering to strict deadlines and producing quality work
  • Strong work ethic, commitment to excellence and capacity to work effectively with minimum supervision and under tight deadlines
  • Will involve working with co-workers, decision making, resourcefulness, conflict resolution and problem solving
  • Proficiency and acumen in verbal and written communication skills; articulate
  • Proficiency in MS Word, PDF, Adobe
  • Excellent attention to detail and organization
  • Prior experience in a fast paced, growing company preferred

 

We offer:

  • Competitive hourly wage - $15-$16 per hour DOE
  • Benefits (eligible the first of the month after 60 days of employment): Medical, Dental, Vision, Short term and Long term disability and 401K enrollment
  • Paid Vacation

Hiring is contingent upon successful completion of our background and drug screening process

Safety Services Company is a tobacco-free workplace  

Equal Opportunity Employer M/F/D/V