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Job: Collections Manager

This posting has expired and is no longer available.

Job Description

Safety Services Company is looking for a solid Collections Manager who can manage, motivate and train a group of collectors to be successful in a fast-paced call center environment. If you have excellent leadership skills and can increase dollars collected while managing a dynamic team of collection representatives, this could be the opportunity you’ve been waiting for! We offer tremendous growth and bonus opportunities to our dedicated partners. 


  • Drive and maintain accountability for all CM deliverables including production, collection, call monitoring, account reviews/audits, side-by-side monitoring, followed by coaching/training sessions
  • Conduct effective, results-driven coaching sessions each month with reporting CMs to enhance Ensure partners continuously improve their production, collection and customer interface skills
  • Develop recommendations and projections on business growth, flow and adjustments
  • Provide consistent and accurate results measurement and metrics
  • Assign workloads and manage schedules to ensure timely deliveries
  • Ensure that compliance with company policies and federal regulations is maintained
  • Assist in performance evaluation, promotion, retention and termination activities
  • Identify areas of improvements and concerns and accordingly develop action plans
  • Maintain productive and cohesive relationships with supporting operations, departments and staff

Education/Skills/Experience Required:

  • Minimum of 4 years management experience as a Collections Manager required
  • Must have exceptional work ethic and motivation to be successful
  • Strong computer skills
  • High degree of honesty and integrity
  • Ability to teach, train and motivate others


We offer a competitive salary, monthly bonuses, Medical, Dental & Life Insurance,
 PTO, and a 401(k) with company match!

Hiring is contingent upon successful completion of our background and drug screening process. Safety Services Company is a tobacco-free workplace.

Equal Opportunity Employer M/F/D/V