Job: Quality Assurance Specialist - Bilingual Spanish

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Job Description

Safety Services Company is seeking a Quality Assurance Specialist-Bilingual Spanish with experience working in a call center environment qualifying calls of sales agents to ensure accuracy of information and quality of delivery.

Primary Responsibilities:

  • Performs call monitoring in a sales environment to measure skills in use of scripts, product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
  • Participates in customer and client listening to identify customer needs and expectations
  • Provides feedback and coaches agents in a manner that is professional and timely
  • Coordinates and facilitates call calibration
  • Prepares and analyzes quality reports for management staff review
  • Maintains a high level of expertise related to the industry
  • Works independently and adapts quickly and resourcefully to changing situations and business needs
  • Contributes to team effort by accomplishing related tasks as needed
  • Additional duties and special projects as assigned


  • Must be able to speak, read and write fluently in Spanish
  • High School diploma or equivalent
  • Minimum 2 years of call center experience monitoring sales calls
  • Excellent communication skills; both written and oral
  • Strong interpersonal skills; professional, courteous, positive, friendly and empathic
  • Demonstrated ability to work well in a team environment
  • Attention to detail, accuracy and timeliness are critical
  • Must be able to work with minimal supervision requiring little assistance
  • Strong problem-solving skills and the ability to make swift, sound judgments and offer solutions
  • Ability to positively adjust to a rapidly changing environment
  • General PC knowledge including Microsoft Office, Internet and Email

We offer:

  • Competitive base wages
  • Enjoy a work schedule of Monday-Friday 6:30 am to 3:00 pm
  • Employee benefits (eligible the first of the month after 60 days of employment): Medical, Dental, Vision, Life Insurance, Short term and Long term disability and 401K Enrollment
  • Paid Vacation


Hiring is contingent upon successful completion of our background and drug screening process

Safety Services Company is a tobacco-free workplace

Equal Opportunity Employer M/F/D/V